Refunds, Disputes, and Seller Responsibilities

Refunds, Disputes, and Seller Responsibilities

Sellers must describe products accurately, maintain evidence for compatibility and delivery claims, respond to support requests, and avoid interfering with refund, dispute, or fraud review. A completed payment does not make proceeds immune from later refund, reversal, dispute, chargeback, tax, or fraud adjustments.

Refunds can affect order status, licenses, and seller balances at different times. Treat a refund as complete only when the order shows the completed result. Payout availability may be delayed while Stripe or Lyrinox processes a risk, dispute, or settlement.

Do not promise a specific refund outcome or timeline unless it is supported by the published terms and the buyer's actual order status. Consumer rights vary by location; this guide does not replace legal advice.

Review the seller terms, Stripe onboarding guide, and complete platform fee schedule.