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Privacy

sellers

Support Scope Field

Set clear expectations for what support includes.

Support Scope Field

Support scope explains what help buyers receive after purchase.

Write it in practical terms:

  • Installation help included.
  • Bug reports for supported versions included.
  • Custom development not included.
  • Compatibility help limited to listed platforms.

Clear support scope protects buyers and sellers. Buyers know what to expect. Sellers avoid turning every purchase into unlimited consulting.

This field appears in buyer-facing product details and structured metadata. It is also useful for support tickets because it gives everyone a shared reference point.

For more, read support that helps software sell.