The Lyrinox Customer Bill of Rights
Our Commitment to Every Customer
When you purchase software, you place your trust in more than a product.
You trust the developer.
You trust the marketplace.
You trust that your purchase will remain available.
You trust that the information presented is honest.
You trust that someone has your interests in mind.
The Lyrinox Customer Bill of Rights exists to define the standards we hold ourselves to.
These are not marketing promises.
They are the principles that guide every decision we make.
Whenever our policies evolve, these rights remain our foundation.
1. The Right to Honest Information
You have the right to accurate product information.
Every listing should clearly describe:
- What the software does.
- What platforms it supports.
- What license you are purchasing.
- What updates are included.
- Any known requirements or limitations.
- Whether the software participates in the Lyrinox Certification Program.
- Whether the software participates in the Lyrinox Continuity Program.
You should never need to guess what you're buying.
2. The Right to Transparent Licensing
You have the right to know exactly what rights your purchase includes.
Before purchasing software, you should be able to understand:
- Whether it is a subscription.
- Whether it is a perpetual license.
- Whether it follows Lyrinox Major Version Ownership (LMVO).
- Whether future major versions require a separate purchase.
- Whether long-term support is provided.
Licensing should never be intentionally confusing.
3. The Right to Know What You Own
If you purchase software under a perpetual licensing model, you have the right to understand exactly what you own.
If the developer follows LMVO, you should know that the purchased major version remains yours according to the product's license agreement.
Ownership should not be hidden behind unclear wording.
4. The Right to Independent Information
Marketing is valuable.
Independent information is equally important.
When a product has earned the Lyrinox Seal of Quality, you have the right to review the public Certification Report explaining:
- What version was reviewed.
- What was evaluated.
- What strengths were observed.
- Any documented limitations.
- The scope of the review.
Certification should always be supported by evidence.
5. The Right to Understand Marketplace Rankings
You have the right to understand why products appear where they do.
Our marketplace rankings are designed to reward quality, customer satisfaction, and long-term trust—not simply advertising budgets.
While we do not publish every implementation detail, we openly explain the principles that guide our ranking systems.
Marketplace recommendations should never feel like a mystery.
6. The Right to Know When Something Is Sponsored
Advertising has a place.
Hidden advertising does not.
Sponsored products must be clearly identified.
You should never mistake advertising for an organic marketplace recommendation.
7. The Right to Software Preservation
Software should not disappear without warning.
Products participating in the Lyrinox Continuity Program help ensure that previously preserved releases remain available if the project is permanently abandoned according to the developer's signed Continuity Agreement.
When software is preserved through the Continuity Program, you have the right to know.
8. The Right to Privacy
Your personal information belongs to you.
We believe marketplaces should collect only the information necessary to operate responsibly.
We strive to:
- Protect your personal information.
- Minimize unnecessary data collection.
- Clearly explain how your information is used.
- Respect your privacy.
Trust extends beyond software.
It includes your data.
9. The Right to Security
You have the right to expect that Lyrinox takes reasonable steps to protect the marketplace.
This includes ongoing investment in:
- Account security.
- Fraud prevention.
- Infrastructure security.
- Responsible software review.
- Marketplace integrity.
Security is never considered "finished."
It is a continuous responsibility.
10. The Right to Fair Treatment
Every customer deserves fair treatment regardless of:
- Purchase history.
- Account age.
- Subscription status.
- Geographic location.
- Spending.
Our policies should apply consistently.
Fairness builds trust.
11. The Right to Transparency
You have the right to understand how the marketplace operates.
Whenever practical, we publish documentation explaining:
- Marketplace rankings.
- Seller reputation.
- Certification.
- Continuity.
- Licensing models.
- Marketplace policies.
We believe informed customers make better purchasing decisions.
12. The Right to Know Who You're Buying From
Software is created by people.
When purchasing software, you should be able to understand who the developer is and evaluate their long-term reputation.
Seller profiles, Seller Score, certification history, and product history all exist to help you make informed decisions.
13. The Right to Long-Term Trust
Trust is earned over time.
We believe marketplaces should reward developers who:
- Maintain their products.
- Listen to customers.
- Improve documentation.
- Support their users.
- Continue investing in quality.
Our systems are designed to recognize that long-term commitment.
14. The Right to Make Your Own Decisions
Lyrinox exists to help you make informed decisions—not to make those decisions for you.
Certification is information.
Seller Score is information.
Marketplace rankings are recommendations.
Ultimately, every purchasing decision belongs to you.
We believe informed customers should remain in control.
15. The Right to Continuous Improvement
No marketplace is perfect.
Neither are we.
As Lyrinox grows, we will continue improving:
- Our marketplace.
- Our policies.
- Our security.
- Our certification standards.
- Our algorithms.
- Our developer tools.
- Our customer experience.
We believe listening is one of the most important responsibilities of any platform.
Our Promise
Every marketplace is built upon a relationship of trust.
Developers trust us to represent their work honestly.
Customers trust us to help them discover software worth purchasing.
Neither trust should ever be taken for granted.
Whenever we face a difficult decision, we will ask ourselves a simple question:
Does this respect the rights of our customers?
If the answer is no, we will keep working until it does.
Because we believe software marketplaces should do more than sell software.
They should earn the trust of the people who depend on them every day.